These Terms and Conditions apply to all services provided by Story&Designs. By purchasing any of our website design packages or website care plans, you agree to the following terms.

1. General Terms
- All services provided by Story&Designs are subject to these terms.
- Clients must be at least 18 years old or have the legal capacity to enter into a contract.
- All prices are stated in GBP (£) and are subject to change with notice.
 
2. One-Off Website Design Packages
- Clients must purchase and maintain their own Wix Studio account and hosting plan.
- The design fee does not include Wix subscription costs or domain registration.
- The number of pages and features included will depend on the selected package (Launch, Grow, or Thrive).
- One or two rounds of revisions are included depending on the package. Additional revisions may incur extra charges.
- Project timelines are estimates and depend on timely provision of content and feedback from the client.
- Clients are responsible for providing accurate content, images, and any required branding elements.
- The final website will be delivered and handed over upon full payment.
- No refunds will be issued once work has commenced.
 
3. Website Care Plans
- Care plans are monthly rolling subscriptions and include a set number of updates, content services, and support features as per the selected plan (Sprout, Bloom, or Flourish).
- Update requests must be submitted via email and clearly outline the changes required.
- Unused updates or services do not roll over to the following month.
- Story&Designs will send a monthly reminder email to prompt update submissions.
- Story&Designs aims to respond to update requests within the timeframe specified in the plan (e.g., 2–3 working days or 24 hours).
- Blog posts are based on content or bullet points provided by the client. Story&Designs does not conduct in-depth research or provide copywriting beyond the agreed scope.
- Clients may cancel their care plan at any time by providing at least 30 days’ written notice before the next billing cycle.
 
4. Payments
- Full payment is required upfront before any one-off website design project begins. This payment is non-refundable once work has commenced. No work will start until payment has been received in full.
- Website care plans are billed monthly in advance.
- Late payments may result in suspension of services until full payment is received.
 
5. Intellectual Property
- Clients retain full ownership of the content and images provided by them.
- Upon full payment, the website design and content created by Story&Designs becomes the property of the client.
- Wix platform tools, templates, and functionalities remain the intellectual property of Wix.
 
6. Limitation of Liability
- Story&Designs is not liable for any direct or indirect damages arising from the use or inability to use the website.
- We do not guarantee search engine rankings or website traffic results.
- Clients are responsible for ensuring the accuracy of their content and compliance with any legal requirements relevant to their business.
 
7. Amendments
- Story&Designs reserves the right to update these terms and conditions at any time. Clients will be notified of significant changes.