Privacy Policy

At Story & Designs, your privacy matters. This privacy policy explains how we collect, use, and protect your information when you visit our website or contact us.

1. Who We Are
Story & Designs is a creative design studio based in London, UK. We help small businesses bring their brands to life online through bespoke website design, branding, and digital content. Our website address is:
👉 www.storyanddesigns.com
If you have any questions about how we use your data, you can email us at:
📧 hello@storyanddesigns.com

2. What Information We Collect & Why
We only collect information that’s necessary to deliver our services or respond to your enquiry. This may include:

When you fill out a contact form, enquiry form, or book a consultation:

Your full name
Email address
Phone number (if provided)
Business name and project info (if shared)
Preferred services or packages
Any messages or details you send to us

When you browse our website:

Your IP address
Device type and browser info
Pages visited and how long you stayed
Click behaviour and referral source

This data helps us understand how people use our site and how we can make it better.

3. How We Use Your Information
We use your data for the following purposes:

To reply to your enquiry or message
To prepare quotes, proposals, or project agreements
To provide updates on your project
To send booking confirmations or follow-ups
To improve our website’s performance and user experience
To send occasional updates or offers (only if you’ve opted in)

We do not use your personal data for any unrelated marketing and we never sell your data to third parties.

4. Cookies & Tracking Tools
We use cookies (not the tasty kind, unfortunately) and tools like Google Analytics to monitor how our website is used. These cookies help us:

Understand which pages are most useful
See how people are finding us
Improve the overall experience for visitors

You can manage or disable cookies at any time in your browser settings.

5. Keeping Your Data Safe
We take your privacy seriously. Your data is stored securely and only accessed by trusted members of the Story & Designs team. We use trusted platforms (like Wix, Google Workspace, and Calendly) that follow strong data security practices.
We will never ask for unnecessary information, and we do not collect any sensitive personal data unless it’s absolutely essential for a specific service you’ve requested.

6. Third-Party Services We Use
To provide our services, we sometimes use third-party tools and platforms. These may include:

Wix – for hosting our website
Calendly – for booking calls
Google Analytics – for anonymous usage tracking
Google Workspace – for managing client communication
Mailchimp or Wix Email – for occasional newsletters or updates

These providers have their own privacy policies and comply with data protection standards.

7. Your Rights (Under GDPR)
As a visitor or client in the UK or EU, you have rights when it comes to your personal data:

✅ The right to access the data we hold about you
✅ The right to request a correction if anything is inaccurate
✅ The right to withdraw consent at any time
✅ The right to request your data be deleted (where legally allowed)
✅ The right to lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, simply email us at hello@storyanddesigns.com and we’ll get back to you within 14 days.

8. How Long We Keep Your Data
We only keep your information for as long as we need it to fulfil our services or comply with legal obligations. If you’ve contacted us and not gone ahead with a project, your contact details may be kept for up to 12 months before being securely deleted.
If you’re a client, project information may be stored for up to 6 years for record-keeping and financial purposes.

9. Cancelling Services and Data Retention
If you cancel your website subscription with us, your website will be taken offline. While you retain ownership of your branding and content, you will not be able to transfer the website design or layout, as it’s built and hosted through Story & Designs. You can request access to your domain and email accounts (if registered via us).

10. Updates to This Policy
We may update this policy from time to time. Any major changes will be clearly noted on our website and the “last updated” date at the top of the page will be changed.

11. Questions? Let’s Talk.
We want you to feel completely comfortable working with us. If you ever have a question about how your data is used, feel free to drop us a line:
hello@storyanddesigns.com
www.storyanddesigns.com